Support and communication

Reach our team for payments, orders, and account help

Need help with a failed VTU order, wallet funding issue, or general feedback? Send us a message and include your transaction reference for faster resolution.

Write a message Email support

Best for Failed transactions

Channel Email and WhatsApp

Tip Include your order ref

Need faster help?

Tell us exactly what happened

Sharing the right details upfront helps us reconcile airtime, data, cable, electricity, and wallet issues more quickly.

Transaction reference or order ID

Recipient number, meter, or decoder details

A short description of the issue

Support channels

Choose the best way to reach us

Use email for full issue reports, WhatsApp for quick follow-up, and include complete order details for VTU and wallet complaints.

Email support

Best for detailed reports, screenshots, billing questions, or reconciliation follow-up.

info@egobill.ng

WhatsApp line

Useful for quick response checks, account clarification, and support follow-up.

2349041029421

Account and safety

For login issues, blocked accounts, suspicious activity, and identity verification review.

Secure handling of account complaints

Contact form

Send a proper support request

For transaction-related complaints, include the exact phone number, provider, amount, date, and transaction reference used on the platform.

Use a clear subject like Failed Data Delivery or Wallet Funding Delay

Pending orders may require provider confirmation before reversal

Describe the problem in full so support can trace logs quickly

Contact us

If there is something we can help you with, send a message and our team will review it.

Full name

Email address

Subject

Message

Trusted Providers

Networks, utilities, and entertainment brands we support

Built for reliable VTU purchases, subscriptions, and bill payments across major providers.